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Inspection report

Date of Inspection: 22 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Overview

Inspection carried out on 22 November 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke with the relatives of two people, who told us that the home was very nice. One person said that they found the carers excellent and described them as very caring. One person told us "I can't fault the home, the carers are really good".

We found that Westlands met the needs of the people who used the service and provided appropriate training and support for staff.