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East Sussex Dom Care Agency Good

Inspection Summary

Overall summary & rating


Updated 25 October 2019

About the service

East Sussex Dom Care Agency is a domiciliary care service providing personal care to 14 people at the time of the inspection. East Sussex Domiciliary Care Agency is owned by the Royal Mencap Society. The provider registered this service with us to provide personal care and support for people with learning disabilities. East Sussex Dom Care Agency provide personal care to supported living housing schemes in Hastings, St Leonards and Eastbourne.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from avoidable harm and abuse. Safeguarding policies and procedures

were embedded within practice and were consistently followed. Staff had recognised signs of abuse and had recorded their concerns.

People told us they were happy with the care they received, and that staff helped them to feel safe. Risk assessments and care plans were comprehensive and guided staff in how to provide care safely and in the way the person preferred. There were enough suitable staff employed to cover all the care visits. People said they received their calls on time and for the duration that they expected. Staff supported people to have their prescribed medicines safely.

People were supported to ensure their healthcare needs were met. One relative said, “They’re very sharp if there’s anything wrong and they support her with all appointments.” People were encouraged to live healthy lives and received food of their choice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care. People’s independence was promoted by staff. People were treated with respect and dignity and supported to make decisions about their care.

The service applied the principles and values the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People’s concerns and complaints were listened to and used to improve the service they received. Staff had training and experience to provide end of life support when people needed it.

The registered manager and service managers were well regarded and had a clear vision for the service which was understood by the staff and embedded within their practice. There were effective quality assurance systems in place that were used to drive service improvements. People, their relatives and staff were asked for their feedback about the home and meetings were held regularly.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good. (published 29 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 25 October 2019

The service was safe.

Details are in our safe findings below.



Updated 25 October 2019

The service was effective.

Details are in our effective findings below.



Updated 25 October 2019

The service was caring.

Details are in our caring findings below.



Updated 25 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 25 October 2019

The service was well-led.

Details are in our well-Led findings below.