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Inspection Summary


Overall summary & rating

Good

Updated 24 November 2018

This inspection took place on 30 October 2018 and was unannounced. At the last inspection completed on 12 May 2016 we rated the service Good. At this inspection we found the service continued to be Good.

South Street is a Residential Care Home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

South Street accommodates up to nine people in one adapted building. At the time of the inspection there were seven people using the service. Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

There was a registered manager in post at the time of our inspection. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from abuse and risks to people were assessed and planned for to keep people safe. People were supported by sufficient safely recruited staff. Peoples medicines were administered as prescribed. People were protected from the risk of cross infection. The provider learned when things went wrong.

People had their needs assessed and plans were in place to meet them. Staff were supported in their role and had access to an induction and training. People were supported to live in an environment which was suitable to meet their needs.

People received consistent support. People could choose their meals and were supported to eat and drink. People were supported to maintain their health and well-being.

People had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible; the policies and systems in the service were supportive of this practice.

People were supported by staff that were caring. People were supported to make choices and staff promoted people’s independence. People were supported with their communication needs. People had their privacy and dignity protected.

Peoples preferences were understood by staff. People were supported to engage in activities of their choice. People and their relatives understood how to make a complaint. Nobody was receiving end of life care so this was not considered.

Notifications were submitted as required and the registered manager understood their responsibilities. People and their relatives were engaged in the service. Staff felt supported in their role and were involved in the service. Quality audits were in place and were used to drive improvement.

Inspection areas

Safe

Good

Updated 24 November 2018

The service continued to be good.

Effective

Good

Updated 24 November 2018

The service continued to be good.

Caring

Good

Updated 24 November 2018

The service continued to be good.

Responsive

Good

Updated 24 November 2018

The service continued to be good.

Well-led

Good

Updated 24 November 2018

The service continued to be good.