Background to this inspection
Updated
3 August 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 06 May 2015 and was unannounced. The inspection team consisted of an inspector.
Before the inspection we reviewed the information we held about the home such as feedback from commissioners and notifications of events that had occurred at the service.
We spoke with one person who used the service, two relatives, three care staff and the registered manager. We were unable to speak with all the people at Drubbery Lane because they had difficulties communicating. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We observed care and support in communal areas and also looked around the service.
We viewed three records about people’s care and records that showed how the home was managed which included staff training and induction records and monitoring completed by the registered manager. We also viewed three people’s medication records.
Updated
3 August 2015
We inspected 55 Drubbery Lane on 06 May 2015, and it was unannounced.
55 Drubbery Lane is registered to provide accommodation and personal care for up to five people. People who use the service predominately had a learning disability. At the time of our inspection there were four people who used the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s risks were assessed in a way that kept them safe whilst promoting their independence.
People who used the service received their medicines safely. Systems were in place that ensured people were protected from risks associated with medicines management.
We found that there were enough suitably qualified staff available to meet people’s needs in a timely manner and promoted their wellbeing.
Staff were trained to carry out their role and the provider had safe recruitment procedures that ensured people were supported by suitable staff.
Staff had a good knowledge of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). The Mental Capacity Act 2005 and the DoLS set out the requirements that ensure where appropriate decisions are made in people’s best interests when they are unable to do this for themselves. People’s capacity had been assessed and staff knew how to support people in a way that was in their best interests.
People told us that staff were kind and caring. Staff treated people with respect, gave choices and listened to what people wanted.
People’s preferences in care were recorded throughout the care plans and we saw that people were supported to be involved in hobbies and interests that were important to them.
The provider had a complaints procedure that was available to people in a format that they understood.
Staff told us that the registered manager was approachable and led the team well. The registered manager and staff all had clear values and understood their role and what it meant for people.
Feedback was sought from relatives and they were able were encouraged to be involved in the improvement of the service. The registered manager had systems in place to monitor the service and we saw that actions had been taken where required which ensure that improvements were made.