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Royal Mencap Society - 178 London Road Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 20 February 2019

About the service: Royal Mencap, 178 London Road is a care home which provides personal care and accommodation for three people with learning disabilities. At the time of the inspection there were three people living in the home.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

What life is like for people using this service:

•People received personalised care that met their needs and preferences. Staff recognised the risks to people’s health, safety and well-being and knew how to support them safely. People received their medicines as prescribed. People were offered choice at mealtimes and specific nutritional requirements were met. People chose how to spend their day and were engaged in activities that they enjoyed. People were supported to attend healthcare appointments and were encouraged to be healthy. People were cared for by staff who were kind and caring and people’s privacy, independence and dignity were promoted.

•Staff were supported in their roles. They took part in regular training and supervision. Staff told us they enjoyed working at the service and felt well supported by the service manager.

•We found the service met the characteristics of a “Good” rating in all areas. More information is available in the full report.

Rating at last inspection:

Requires Improvement (report published 2 February 2018)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: There is no required follow up to this inspection, however we will continue to monitor the service through information we receive.

Inspection areas

Safe

Good

Updated 20 February 2019

The service was safe

Details are in our findings below.

Effective

Good

Updated 20 February 2019

The service was effective

Details are in our findings below.

Caring

Good

Updated 20 February 2019

The service was caring

Details are in our findings below.

Responsive

Good

Updated 20 February 2019

The service was responsive

Details are in our findings below.

Well-led

Good

Updated 20 February 2019

The service was well-led

Details are in our findings below.