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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 September 2019

About the service

Mencap - West Hampshire is a domiciliary care agency providing personal care to 33 people in their own homes at the time of the inspection. It provides a service to adults who have a learning disability or autistic spectrum disorder and younger adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Services for people with learning disabilities and or autism are supported

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Staff were trained to a good standard and could request additional training. Peoples care, and support plans were person centred and detailed.

We received mixed feedback about staffing levels from people’s relatives, however from our review of staffing arrangements we found overall there was enough staff to meet people’s needs.

People were supported by staff who were kind, compassionate and caring and who understood their likes, dislikes and preferences. People were happy being supported by Mencap and told us they felt safe. They were positive about the support they received to access health care professionals to maintain their health and wellbeing.

The provider and the registered manager had effective governance systems in place to identify concerns in the service and drive improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Most employment checks were in place and staff were recruited safely.. The registered manager was responsive to our feedback and took immediate action to make improvements where required.

The service applied the principles and values consistently of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 7 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 September 2019

The service was well-led.

Details are in our well-Led findings below