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Mencap - West Hampshire Domiciliary Care Agency Good

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Inspection report

Date of Inspection: 22 November 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF | 71.67 KB


Inspection carried out on 22 November 2012

During an inspection to make sure that the improvements required had been made

Our inspection involved a visit to the registered office where we sampled paper records, electronic records and spoke to the area operations manager and one of the local managers. We also spoke to two staff over the telephone and our Expert by Experience spoke someone currently using the service, also over the telephone.

We found that the service had improved in the areas that we asked for at our last inspection. For example, the care records were more detailed and personal to the individual and kept under regular review. Staff confirmed that there had been improvements and told us they thought people received good quality of care from a team that worked together to achieve this.