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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

Good procedures, such as regular supervision and appraisals, were in place for supporting staff, and informal support is readily available. On the basis of the evidence provided and the views of the people using the service we found there to be minor concerns with this outcome.

User experience

All the people surveyed by the agency felt the staff had the necessary skills and abilities to meet their particular needs. Relatives told us they thought staff were well trained and always acted in a professional and competent manner.

Other evidence

Information we received from the provider stated that staff receive training appropriate for their role and the needs of the people who are being supported.

Staff told us they had regular supervision and annual appraisals and this was evidenced in staff files.

We were told that the organisation has just introduced a new supervision and appraisal system called ‘shape your future’ and is a new way of monitoring staff performance. The emphasis is on how to support the member of staff to reach their full potential. The process involves quarterly meetings and a monthly reporting system to monitor staff performance. The system is a computer based programme.

Staff told us that all their mandatory training was kept up to date and there were opportunities to undertake other training to support them in their roles.

Staff files contained information about the recent training they had undertaken. This included first aid, manual handling, diversity, medication awareness, safeguarding update, infection control and fire. The organisation has a computer based programme which records all staff training and flags up when training updates are due. The manager can then book staff on the training they require.