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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The service operates from premises that are safe, accessible and fit for purpose. On the basis of the evidence provided we found the service to be compliant with this outcome.

User experience

The survey conducted by the agency did not ask for people’s views on this outcome

Other evidence

The head office is on a main road in Fareham which is accessible by car and public transport. There are also satellite offices in Eastleigh and Southampton that the agency mainly operates from on a day to day basis.

Copies of all the care plans are kept in both the satellite offices and the main office in Fareham.

People we spoke with did not tell us anything about the safety and suitability and we did not find any areas of non compliance.