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Mencap - West Hampshire Domiciliary Care Agency Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Mencap - West Hampshire Domiciliary Care Agency. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 May 2011
Date of Publication: 27 July 2011
Inspection Report published 27 July 2011 PDF | 130.1 KB

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People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 09/05/2011, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

Although effective systems and staff training are in place to ensure that people receive appropriate support with their medicines to meet their individual needs, the medication care plans were not always up to date to ensure they reflected current needs. On the basis of the evidence provided we found the service to be compliant but, to maintain this, we have suggested that some improvements were made.

User experience

The survey conducted by the agency did not ask for people’s views on this outcome

Other evidence

The care files that we viewed showed that each person had a medication care plan which identified the level of support the person needed. Two of the care plans viewed showed no evidence of being reviewed since 2009.

The medication plan for people who take their medication independently includes the person’s consent to how much support they want to receive with the management of their medicines. There are detailed steps about what the staff need to do to provide the right support.

Guidelines for medicines that are prescribed “as required” (PRN) are in place. They contained details such as the reason for the medication, how it is administered, the support needed, the side effects and the maximum and minimum dose.

Each person has a medication pen pictures that has the medication name, the dose given, what the tablet looks like and the time and number to be administered.

Risk assessments were also seen on peoples’ care files for medication. They were signed and the records showed they were reviewed.

Staff files we reviewed showed that staff had received training in the management and administration of medicines..