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Hardy Drive Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 13 November 2019

About the service

Hardy Drive provides accommodation and personal care for up to six people who have a learning disability. At the time of our inspection there were six people receiving support.

The service was a domestic style property that was similar to the surrounding properties. There were deliberately no identifying signs, to indicate it was a care home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and, in most instances, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, documentation regarding mental capacity and the Deprivation of Liberty Safeguards (DoLS) was not sufficient.

People felt safe at the service and there were enough staff to meet their support needs. Staff had a good understanding of people’s needs. However, we identified instances where risk had previously not been managed safely. Whilst appropriate actions had been identified by the registered manager, these were yet to be completed.

The provider had quality assurance systems in place. However, these were yet to be fully embedded and they had not identified all issues noted in this report.

Staff told us that they felt supported in their role, however, we identified some gaps in the training they had received.

People were supported to manage their medicines safely.

People lived in a clean environment which was appropriate for their needs.

People were supported to eat and drink enough throughout the day. The service worked well with other professionals to ensure people received the right support.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and professionals said they felt that staff were always kind and caring. Observations showed that staff were attentive to people’s needs.

People and relatives were encouraged to provide feedback regarding the quality of care provided.

Personalised support plans were in place and these contained detailed information about people’s likes and dislikes.

People were supported to communicate their wishes and make decisions. Staff were knowledgeable about the most effective methods to support people to communicate.

The registered manager was open and honest about where improvements were required. A comprehensive service improvement plan was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at Last Inspection

At our last inspection, the service was rated “good” (published on 25th April 2017).

Why we Inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service to ensure people receive safe, compassionate, high quality care. We will return to visit as per out re-inspection programme. If we receiv

Inspection areas

Safe

Requires improvement

Updated 13 November 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 13 November 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 13 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 13 November 2019

The service was not always well-led.

Details are in our well-led findings below.