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Royal Mencap Society - Church Road Good

Inspection Summary


Overall summary & rating

Good

Updated 12 April 2019

About the service: Royal Mencap Society – Church Road is a residential care home that was providing personal care to four people with a learning disability at the time of the inspection.

People’s experience of using this service:

• People told us they liked living at the service; it felt like their home and staff were caring to them.

• There were care plans and risk assessments in place to provide guidance to staff in how to support people.

• People were encouraged to be independent, to work and to take part in activities and hobbies they were interested in.

• Staff were supported in their role through induction, supervision and training and told us they enjoyed working at the service.

• The registered manager and area manager knew the people and their care needs well.

• There were systems in place to monitor the quality of the service at a local and provider level. • The service benefitted from being part of a large organisation that supports people with a learning disability as the provider employed specialist staff to support services working with people with behaviours that can challenge. The provider also campaigned at a national level to improve the health outcomes for people with a learning disability and encouraged the service to take this work forward with local health professionals.

• The service met the characteristics of Good in all five areas and so the rating of the service is Good overall.

• More information is in the full report.

Rating at last inspection:

The last inspection took place on 10 August 2016 and was rated Good. The report was published on 5 September 2016.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 12 April 2019

The service remained safe.

Effective

Good

Updated 12 April 2019

The service remained effective.

Caring

Good

Updated 12 April 2019

The service remained caring.

Responsive

Good

Updated 12 April 2019

The service remained responsive.

Well-led

Good

Updated 12 April 2019

The service remained well-led.