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Royal Mencap Society - 25 Barossa Road Good

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Inspection report

Date of Inspection: 10 October 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF | 96 KB


Inspection carried out on 10 October 2012

During a routine inspection

Only one person was in the service at the time of the inspection and they did not wish to communicate with us.

We did speak with a relative who told us that people were specifically included in the support planning and delivery process. Also that it was tailored to meet the needs of the individual. We saw evidence to confirm this.

A relative also told us they believed that people felt happy, safe and secure in the service and that it provided a wide range of activities which reflected the choices made by people. These included annual holidays, theatre trips and parties.

The manager told us that the management of important areas of the service are supported by the Mencap Continuous Compliance Tool (CCT). This was demonstrated to us and we saw that the manager was given warning of issues that could affect the compliance of the service. This included staff training, fire safety and electrical appliance testing.

We noted that seven staff were shown on the duty rota. We were told that four of these were full time and the others were relief bank staff. We saw that four staff were rostered to work shifts in the week commencing 1 October 2012. This meant that other than day shift cover, care staff were working alone in the service. This had potential to impact on the health, safety and welfare of people using the service. The absence of an emergency support plan for the lone care worker was a concern and we did not consider staffing levels to be adequate.