Archived: Littleover Lane Care Home

People that were able, told us that they liked the staff and confirmed that they supported them with their daily routines and activities. We observed people being supported with activities during our visit and saw that staff had a good rapport with the people they supported.

Records seen demonstrated that when able, people were supported to be involved in the development and review of their support plans. Where people did not have the capacity to be involved in their support plans, this was clearly recorded in their files.

People were supported to follow their interest and hobbies. One person told us about their interests, which included attending their local church group meetings and services, this person confirmed that these meetings were very important to them. This demonstrated that people's faith needs were respected.

Recruitment records demonstrated that thorough recruitment checks were undertaken before staff commenced employment, this ensured that the provider and registered manager had assured themselves that the staff employed, were considered safe to work with the people using the service.

Systems were in place to monitor the support and services provided, and to identify and manage risks to ensure the service was run safely.

People were supported to be involved in the development and review of their support plans and records seen demonstrated this. One person confirmed how staff supported them to maintain their independence, they told us, 'I can do a lot for myself but staff help me when I need them to.'

People confirmed that they liked the staff team and were supported by them as needed, to undertake daily activities.

Most people attended day placement opportunities during the day and for those that did not, staff supported them to undertake activities both within the service and the local community. This was observed during our visit when two people were individually supported by staff to access community facilities.

People told us that staff supported them to maintain and develop their skills and independence and were able to follow their interest and hobbies. One person liked to visit the pub every Saturday night and they were supported to do this. Another person told us about their interests, which included attending their local church group meetings and services, this person confirmed that these meetings were very important to them.