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Archived: Dilston College

Reports


Inspection carried out on 21 January 2014

During a routine inspection

Students and their relatives told us they were happy with the care and support they received from Dilston College. One student told us, "It's brilliant. I love it here. The staff are great and they help me with things." Another student commented, "College is good. The staff are good." Relatives told us they were involved in decisions made about their child's care, the provider listened to their views and staff kept them informed about their child's progress at the College.

We found that students' consent was obtained before care was delivered and staff acted in accordance with their wishes. Where students did not have the capacity to consent we found the provider acted in accordance with legal requirements.

We found that students' care needs were assessed and their care and treatment was planned. Where necessary, external healthcare professionals had been consulted about their care needs.

We looked at how the home managed medicines and found there were appropriate arrangements in place for the safe administration, recording, obtaining, handling, storage and disposal of medicines.

There were enough suitably skilled and qualified staff on duty to meet students' needs safely and appropriately.

The provider had a robust complaints procedure in place and students had been made aware of the complaints procedure in a format that met their needs. Staff told us how they would deal with complaints in line with the provider's complaints policy.

Inspection carried out on 14, 15 January 2013

During a routine inspection

People told us they were happy with the care and support they received whilst attending Dilston College as a student. One person said, "I am happy here and I like the staff." Another person said, "It is really good here. Staff help me."

We found that people were involved in decisions about their care whenever possible and that their privacy and dignity was respected.

We found that peoples' care and support needs were appropriately assessed and their care was planned. They received care safely, and to an appropriate standard.

People were cared for in a clean and hygienic environment and we found that the service had appropriate measures in place to monitor and manage infection control.

Staff were well supported and trained appropriately in order to deliver care safely. In addition, staff had opportunities for continued professional development.

The service had adequate systems in place to monitor the quality of the service that it provided.

During an inspection to make sure that the improvements required had been made

This review was carried out to check improvements made to the service's procedures about safeguarding adults. We did not speak directly with users of the service on this occasion.

Inspection carried out on 3 August 2011

During an inspection in response to concerns

Students using the service told us that they were very satisfied with the care and support they received.

Reports under our old system of regulation (including those from before CQC was created)