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Keychange Charity Cressingham House Care Home Good

Inspection Summary

Overall summary & rating


Updated 2 April 2020

Keychange Charity Cressingham House Care Home is a Residential care Home that can accommodate up to 16 people. The service is part of the London based Christian organisation Keychange Charity which is a charitable non-profit making organisation. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates the premises and the care provided, both were looked at during this inspection. At the time of our inspection there were 10 people living there.

People’s experience of using this service and what we found

Quality assurance processes were carried out by the registered manager. However, issues regarding the management of records, such as, social support, health and safety, supervisions and appraisals and deployment of staffing levels needed further review to improve monitoring and record keeping.

We have made a recommendation for the provider to review all aspect of record keeping within the service.

People living at Cressingham House were positive about the staff being caring and kind, they were happy with the facilities and standards of care and support provided. People received good support from a committed staff team. People told us there were enough staff around to help them receive care and support.

People received person-centred care. Staff were familiar with the people they supported, and positive relationships had developed. Care plans were in place and generally contained the correct level of information in relation to the support people needed. Some areas of recording needed updating.

Recruitment checks were organised and showed appropriate records to ensure staff were suitable to work at the service. The staff team were well trained and skilled in effective communication to ensure people felt supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

The service was clean and staff used appropriate techniques to prevent the spread of infection.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was 'good' (published August 2017.) At this inspection we found the service to remain the same and rated the service as 'good.'

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our 'Safe' findings below.



Updated 2 April 2020

The service was effective.

Details are in our Effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our Caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 2 April 2020

The service was not always well-led.

Details are in our 'well-led' findings below.