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Keychange Charity Erith House Care Home Good

Inspection Summary

Overall summary & rating


Updated 5 June 2019

About the service: Erith House is a residential care home providing care and accommodation to a maximum of 20 people. People living at the home were older people, who may be living with dementia. At the time of the inspection 20 people were living at the home. However, one person was away at the time of the inspection.

People’s experience of using this service:

People using the service benefitted from a kind, caring and committed staff team. People and their relatives told us they were treated with kindness, compassion and respect.

We observed positive and compassionate interactions between staff and the people they supported. People were able to be as independent as they wanted and were also provided with prompt, sensitive support when needed.

People were placed at the heart of the service and were as far as possible involved in decisions about their care and lifestyle. People and their relatives told us they were listened to and their care was provided in a way they wanted and preferred.

People’s care was delivered safely and people said they felt safe living at Erith House. The staff team was consistent, employed in sufficient numbers and had the skills and training to understand and meet people’s needs safely and effectively.

People’s risks were understood and managed well. People’s rights and independence were respected and promoted. Management and staff understood their role with regards to the Mental Capacity Act (2005). People’s consent was sought before care and support was provided. When people were unable to consent, and make decisions for themselves appropriate processes were followed. People were protected from discrimination and abuse and staff understood how to safeguard people.

People lived in a home that was well maintained, comfortable and designed to meet their needs. Consideration had been given to supporting people to occupy their time and maintain relationships with family and friends. Relatives were made to feel welcome and were kept informed about issues relating to their loved one’s care.

People lived in a service, which had a positive culture and was led by committed and enthusiastic staff and management. Management and staff had good relationships with health and social care professionals and liaised with these services to help ensure people’s full range of care needs were met.

The provider’s values were available for people to see and included, “We seek to deliver services of the highest possible quality and constantly improve through listening, reflecting, learning and action”. We found the culture and atmosphere of the home warm, welcoming and inclusive. Staff were valued for their contribution and their ideas and were listened to and respected.

Systems had been developed to ensure performance remained good and continued to improve.

Rating at last inspection: At the last inspection the service was rated as Good. The last report was published in November 2016.

Why we inspected: This was a planned inspection. The service remained Good.

Follow up: We have made a recommendation in relation to the environment and the needs of people living with dementia. We will continue to monitor this service to ensure people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 5 June 2019

The service was safe

Details are in our Safe findings below.



Updated 5 June 2019

The service was effective

Details are in our Effective findings below.



Updated 5 June 2019

The service was caring

Details are in our Caring findings below.



Updated 5 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 5 June 2019

The service was well-led

Details are in our Well-Led findings below