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Archived: Home Care Finder Limited Good

Inspection Summary

Overall summary & rating


Updated 9 January 2020

About the service

Homecare Finder Limited is a domiciliary care agency providing personal care to 36 older people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were happy with the care they received. They said the service was reliable and they were treated with dignity and respect.

People were protected against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced. There were robust systems in place to reduce risks associated with emergencies, missed calls or care not being carried out as planned.

Care plans were developed and reviewed in partnership with people. They detailed the support people required in key areas such as nutrition, medicines and healthcare.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough suitable staff in place to meet people’s needs. Staff were motivated and had fostered a positive working relationship with people. Staff received appropriate training and ongoing support in their role. The provider had robust systems in place to help ensure only suitable staff were employed.

There were systems in place to deal appropriately with complaints and feedback. The manager had effective systems in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 22 June 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 January 2020

The service was safe.

Details are in our safe findings below.



Updated 9 January 2020

The service was effective.

Details are in our effective findings below.



Updated 9 January 2020

The service was caring.

Details are in our caring findings below.



Updated 9 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 9 January 2020

The service was well-led.

Details are in our well-led findings below.