Archived: Home Care Finder Limited

Updated 9 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service did not have a manager registered with the Care Quality Commission. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The manager had submitted an application to CQC to apply to become registered manager for the service. This application was being processed at the time of inspection.

Notice of inspection

We gave 48 hours’ notice of the inspection because we needed to ensure the provider had time to contact people to inform them we may be calling them via telephone to gain their feedback about the care they received.

Inspection activity started on 17 December and ended on 21 December 2019. We visited the office location on 18 December 2019.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service and received feedback from one social worker. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke with 10 people who used the service and two relatives via telephone about their experience of the care provided. We spoke with the manager and five staff.

We reviewed three people’s care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 9 January 2020

About the service

Homecare Finder Limited is a domiciliary care agency providing personal care to 36 older people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were happy with the care they received. They said the service was reliable and they were treated with dignity and respect.

People were protected against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced. There were robust systems in place to reduce risks associated with emergencies, missed calls or care not being carried out as planned.

Care plans were developed and reviewed in partnership with people. They detailed the support people required in key areas such as nutrition, medicines and healthcare.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough suitable staff in place to meet people’s needs. Staff were motivated and had fostered a positive working relationship with people. Staff received appropriate training and ongoing support in their role. The provider had robust systems in place to help ensure only suitable staff were employed.

There were systems in place to deal appropriately with complaints and feedback. The manager had effective systems in place to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 22 June 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.