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Inspection Summary


Overall summary & rating

Good

Updated 26 March 2020

About the service

Brigstock House is a care home registered to provide personal care for up to eight people with a learning disability. At the time of the inspection eight people were using the service in one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The provider protected people from abuse by ensuring staff received training to safeguard them and had clear safeguarding procedures in place. The risk of people experiencing avoidable harm was reduced because risks were assessed, and measures were put in place to mitigate them. People received their medicines appropriately. There were enough staff available to keep people safe and they were recruited through processes that allowed the provider to be confident they were safe and suitable to deliver care and support. The home was clean and staff followed good hygiene practices to control infection risks.

People’s needs were assessed by the provider as well as health and social care professionals. Staff were trained and supervised in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People accessed healthcare services whenever they required.

Staff were caring, considerate and empathetic towards people. Staff knew people and understood their non-verbal communication. People were supported to make choices about how they received their care and support and were encouraged to be as independent as possible. Staff respected people’s privacy and dignity.

The service was person centred and people’s care plans detailed how people wanted their needs to be met. Staff supported people to engage in activities at home and in their community and to go on holiday each year. The provider made information accessible to people and responded to complaints appropriately. Staff supported people to maintain relationships with family and friends.

The service had a registered manager and deputy manager in post who had embedded robust quality assurance processes at the service. Staff felt supported and their views were gathered to make improvements to the service. The managers and staff worked in partnership with external agencies as well as the provider’s other services to ensure people received the care and support they required.

The service applied the principles and values the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection

The last rating for this service was Good (published 08 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brigstock House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about t

Inspection areas

Safe

Good

Updated 26 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 March 2020

The service was well-led.

Details are in our well-Led findings below.