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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 15 March 2013
Inspection Report published 15 March 2013 PDF | 87.91 KB

Overview

Inspection carried out on 19 February 2013

During a routine inspection

We spoke with five people using the service. They told us they felt safe and care staff were kind and helpful. Their comments included "I like it here, I�ve got my things in my room and I can go out when I want to� and "the staff know what I need and they always help when I need them.� People also told us they were involved in making decisions. One person said "I like the food and there�s always a choice.� Another person said "I can eat where I like and if I don't like what's on the menu, the staff will help me cook something else."

We saw that staff supported people in a professional and friendly way. People using the service were offered choices about their daily activities and the food provided at meal times.

We spoke with three people working at Brigstock House, including the home's manager. Staff told us how they respected people�s privacy and gave them choices throughout the day. They also told us they felt supported and well trained. One staff member said "it�s a good home, I�ve done all the training I need to do my job.� The staff we spoke with were aware of the risk of abuse and gave appropriate answers when we asked about how they would respond if they had concerns about a person using the service.

We saw that the provider had arrangements in place to make sure people using the service were cared for safely, appropriate checks were carried out before new staff were appointed and any complaints were investigated and where possible resolved.