Roseacre

Updated 5 November 2025

Dates of assessment: 12, 25 and 27 November 2025.

Roseacre provides support for up to 22 people who may be living with dementia or a physical disability. At the time of our inspection 17 people were living at the service.

At our last inspection, this service was rated good. At this inspection we found breaches in regulations relating to person-centred care, safe care and treatment, premises, recruitment and good governance. The rating has changed from good to requires improvement.

Incidents were not consistently recorded and there was no oversight of accidents and incidents to enable managers to identify patterns. Care plans were out of date and risk assessments did not guide staff on how to support people when they were distressed or anxious. Systems for safe recruitment had not always been followed. Improvements were required to the way medicines were managed. Areas of the premises needed updating and redecorating.

There were enough staff to support people during the day. An additional member of staff had been added to the rota to support people at lunch time. There were no records available to evidence staff training had taken place, although staff told us they had completed medicine training and there had been a recent moving and handling training session.

People had enough to eat and drink. They were supported to access other healthcare agencies when needed. New managers were in post and had identified areas for improvement. They were working to develop, introduce and embed new systems to help ensure people were supported safely, their health needs were monitored and any concerns quickly escalated.

We identified breaches in relation to person-centred care, safe care and treatment, premises, governance of the service and safe recruitment.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 5 November 2025

People were positive about the support they received from staff. Comments included, “Staff are very good, you only have to ask, they are very helpful”, “staff are kind” and “Staff treat me very well and I feel safe.” Relatives told us they were confident their family members were safe. One commented, “[Relative] is very safe. The staff are acutely aware of [the person’s needs].”
People were provided with a varied and well-balanced diet. One person said, “It is cooked well normally, we have choice and enough of it.” Relatives told us, “[Relative] loves their food and has porridge for breakfast and a cooked meal at lunch time. For tea a bowl of soup as [pronoun] doesn’t like sandwiches, they know what [prononun] likes. [Relative] has never complained about going hungry and always has a drink next to them” and “The food is amazing it smells delicious and looks really good; they have two courses with decent portions and afternoon snacks! [Relative] likes to stay up late reading sometimes and will have breakfast late, they are very flexible.”
However, people did not have enough to occupy them. A member of staff provided craft-based activities one day a week. The rest of the time any activities were dependent on staff having the time to organise them.