• Care Home
  • Care home

Archived: White Ladies Close

Overall: Good read more about inspection ratings

1a White Ladies Close, Worcester, Worcestershire, WR1 1PZ (01905) 27271

Provided and run by:
MacIntyre Care

All Inspections

27 August 2015

During a routine inspection

The inspection took place on 27 August 2015 and was unannounced.

The home provides accommodation for a maximum of five people requiring personal care. There were five people living at the home when we visited. A registered manager was in post when we inspected the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People responded warmly to care staff looking after them and engaged with them in a friendly and positive manner. Relatives told us they had no concerns and that care staff knew what to do to keep them safe.

People received care from staff who understood their individual health needs and how to manage risks when caring for them. People were supported to take their medications. People received their medicines at the correct time and medications were safely administered and stored. The registered manager made regular checks to ensure people received their medication correctly.

People received care and support from staff who were regularly supervised and who could discuss aspects of people’s care they were unsure of. People received care from staff that understood their needs and knew their individual requirements. Staff received regular training and understood well how to care for people.

People’s consent was appropriately obtained by staff. People who could not make decisions for themselves were supported by staff within the requirements of the law. The registered manager understood the requirements of the law and had responded appropriately.

People enjoyed their food and were supported to prepare their own drinks and meals. People were offered choices at mealtimes and were supported with special dietary requirements. Staff understood people’s needs and preferences and ensured people received the food they liked.

People’s health needs were assessed regularly and care staff understood how they should care for people. Staff kept families informed about their relative’s care and were appropriate involved them in the decision making. People accessed other health professionals as appropriate.

People liked the staff who cared for them and responded positively to them by seeking reassurance through tactile affection. People’s privacy and dignity were respected and people were supported to make choices. People’s individual circumstances were considered when caring for people.

People were supported to take part in activities they liked or had an interest in. Care staff understood each person’s interests and positively encouraged participation in both decision making as well as the actual activity.

People were relaxed around the registered manager. Staff caring for people were positive about the registered manager and felt part of a team that understood the people who lived there as well each person’s role within the team.

People’s care was regularly checked and reviewed by the registered manager. The quality of care people received was routinely reviewed to ensure it could be monitored and improvements made where required. People were involved in making decisions about their care and how the service was delivered. People were kept updated by the registered manager and provider about issues affecting their care.

29 April 2013

During a routine inspection

We inspected the service and spoke with three people who lived there and two care workers. We found people were able to express their views and had been involved in making decisions about their care and treatment.

People expressed their views on how they wanted to maintain their independence. Care workers we spoke with told us how they supported people in their choice.

People were complimentary about the care and support they received. One person told us: 'It's great here'. Another person said: 'It's fantastic here, it's a lovely home'.

The provider had a system in place to make sure that only suitable care workers were recruited.

The provider supported the care workers and made sure they were trained to an appropriate standard to meet people's individual needs. They also encouraged care workers to participate in regular team and supervision meetings.

The provider had a system that dealt with complaints in line with their policies and procedures.

23 May 2012

During a routine inspection

People told us they had been supported to make everyday decisions by staff at the home. One person showed us their bedroom and said, 'I chose this colour and I chose my own furniture.' Another person said, 'I choose my own clothes in the morning and I get up when I want.'

People told us that staff respected their privacy and dignity. One person said, 'They knock before they come in to your room.' People told us how staff would call them by their preferred name.

People told us they liked living at the home. One person said, 'It's a fantastic house, I love it,' and another said, 'I like it here.'

People said the staff understood how to look after them. One person said,'The staff come quick if you call them.' Another said, 'The staff support me.'

People told us that they felt safe living at the home. They told us they knew who to speak to if they were concerned. One person said, 'I'd talk to the manager or staff if I wasn't happy and they'd do something. I can talk to them about things and they do something straight away.'

People told us that they had been able to have a say in how the home was run. They told us that they had residents' meetings and had been asked to complete questionnaires.