Waring Close

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

The provider demonstrated an exceptional commitment to achieving and improving outcomes for people, with a strong focus on understanding what mattered most to them and developing innovative approaches to help them live fulfilling lives. Support was highly person-centred, with people's goals, aspirations and preferences driving the planning and delivery of care. Staff worked proactively with people, their families and relevant professionals to identify opportunities that promoted independence, confidence and meaningful participation in everyday life.

For example, the organisation had developed the 'Every Move Matters' initiative, which aimed to increase opportunities for people to participate in activities that promoted healthier and more active lifestyles. At a local level, staff demonstrated creativity in adapting this initiative to people's individual abilities, interests and goals. Opportunities had been developed for people to participate in inclusive cycling sessions, wheelchair tennis, trampolining and other community-based activities. For some people, success was measured through larger achievements such as participating in organised activities, while for others it meant making small but significant progress, such as increasing the distance they were able or willing to walk. Staff recognised and celebrated these achievements, no matter how small, understanding the positive impact they could have on people's physical health, confidence, independence and overall wellbeing.

Strong partnership working with health professionals ensured people received coordinated and responsive support to meet their healthcare needs. The provider utilised bespoke health monitoring tools tailored for people with learning disabilities and autistic people, enabling staff to identify changes in health and wellbeing at an early stage and seek timely intervention where required. This proactive approach supported improved health outcomes, reduced the risk of health inequalities and ensured people were supported to maintain the best possible physical and emotional wellbeing.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.