You are here

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2017

This inspection site visit took place on 20 November 2017.

Station Rd is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Station Rd accommodates six people in one adapted building and at this inspection six people were living there.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe living at Station Road. Staff understood how to keep people safe and risks to people's safety and well-being were identified and managed. The home was calm and people's needs were met in a timely manner by sufficient numbers of skilled and experienced staff. The provider operated robust recruitment processes which helped to ensure that staff employed to provide care and support for people were fit to do so. People's medicines were managed safely. The staff worked in accordance with infection control policies and procedures with one suggestion of good practice made during the inspection.

Staff received regular one to one supervision from a member of the management team which made them feel supported and valued. People received support they needed to eat and drink sufficient quantities and their health needs were well catered for with appropriate referrals made to external health professionals when needed. Staff explained to people by various means what was happening and obtained their consent before they provided day-to-day care and support. The environment was appropriate to meet people’s needs.

People and their relatives complimented the staff team for being kind and caring. Staff were knowledgeable about individuals' care and support needs and preferences and people had been involved in the planning of their care as much as they were able. Relatives told us that visitors to the home were encouraged at any time of the day.

The provider had arrangements to receive feedback from people who used the service, their relatives, external stakeholders and staff members about the services provided. People’s relatives were confident to raise anything that concerned them with staff or management and were satisfied that they would be listened to.

There was an open and respectful culture in the home and relatives and staff were comfortable to speak with the registered manager if they had a concern. The provider had arrangements to regularly monitor health and safety and the quality of the care and support provided for people who used the service.

Inspection areas

Safe

Good

Updated 14 December 2017

The service was safe.

People felt safe living at Station Rd.

People’s safety was promoted by a staff team who were knowledgeable about the potential risks and signs of abuse.

Potential risks to people's health, well-being or safety had been identified and controls were in place in place to mitigate risk.

There were enough staff deployed to meet people’s needs and promote their safety.

Safe and effective recruitment practices were followed to help make sure that all staff were of good character and suitable for the roles they performed.

There were suitable arrangements for the safe storage, management and disposal of medicines.

The environment was clean and fresh whilst maintaining a homely ambience.

Effective

Good

Updated 14 December 2017

The service was effective.

Staff received training and supervision to support them to be able to care for people safely.

The service was working within the principles of the Mental Capacity Act 2005 (MCA) and staff obtained people’s consent before they provided day to day care and support.

People were provided with a good choice of food.

People’s day to day health needs were met in a timely way and they had access to health care and social care professionals when necessary.

The environment was appropriate to meet people’s needs.

Caring

Good

Updated 14 December 2017

The service was caring.

People were relaxed in the company of staff and their body language indicated to us that they were happy with the staff that provided their care.

Staff had developed positive and caring relationships with people they clearly knew well.

The environment throughout the home was warm and welcoming.

People were offered choices and these were respected which contributed towards people feeling that they had control in their lives.

People's care records were stored in a lockable office in order to help maintain dignity and confidentiality.

People’s relatives were encouraged to visit at any time of the day.

Responsive

Good

Updated 14 December 2017

The service was responsive.

People’s relatives had been involved in developing people's care plans where appropriate.

People's care plans were sufficiently detailed to guide staff to provide support and reassurance and how best to meet people’s needs.

People’s daily routines were arranged around their wishes and needs.

The provider had arrangements for people who used the service and their relatives to share their opinions about the service and facilities provided.

People were supported to access the neighbourhood village shops, attend church services, go to feed the ducks and go out for meals locally.

People who used the service and their relatives were confident to raise any concerns with the registered manager.

Well-led

Good

Updated 14 December 2017

The service was well-led.

The registered manager demonstrated an in-depth knowledge of the staff they employed and people who used the service.

Staff understood their roles and responsibilities and felt well supported by the manager.

There was a range of checks undertaken routinely to help ensure that the service was safe.

Satisfaction surveys were distributed annually to people who used the service, their friends and relatives.