Archived: Shakespeare Way

The inspection took place on 11 January 2017. The service was last inspected in January 2014. There were no breaches of regulation. There were four people using the service at the time of this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

The service was safe. Risk assessments were implemented and reflected the current level of risk to people. There were sufficient staffing levels to ensure safe care and treatment. The administration, recording and storage of medicine was safe. The registered manager took appropriate steps to ensure suitable people were employed to support people using the service.

People were receiving effective care and support. Staff received appropriate training which was relevant to their role. Staff received regular supervisions and appraisals. The service was adhering to the principles of the Mental Capacity Act 2005 (MCA) and where required the Deprivation of Liberty Safeguards (DoLS).

The service was caring. People and their relatives spoke positively about the staff at the home. Staff demonstrated a good understanding of respect and dignity and were observed providing care which promoted this.

The service was responsive. Care plans were person centred and provided sufficient detail to provide safe, high quality care to people. Care plans were reviewed and people were involved in the planning of their care. There was a robust complaints procedure in place and where complaints had been made, there was evidence these had been dealt with appropriately.

The service was well-led. Quality assurance checks and audits were occurring regularly and identified actions required to improve the service. Staff, people and their relatives spoke positively about the registered manager.

We found the provider had a process in place to obtain people's consent to care. The person we spoke with told us, "I get to choose what I do. "

We found that staff had an understanding of the needs of people who used the service. We found that care and treatment was planned and delivered in a safe way, which met people's individual care needs.

We found that the provider worked well with other services to ensure the health and wellbeing of the people who used the service. The provider had taken steps to ensure that if people had to access other services, the appropriate information was available to go with them.

We found that there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.

We found the provider had systems in place to monitor the quality of the service and gain people's views about their care.

The person we spoke with told us, "I am learning to be independent."

People said staff supported them to maintain their independence and to be part of the local community. They were able to access local clubs and pubs and make friends outside the service. People told us regular house meetings were held and staff listened to their views.

We found people's needs were assessed to ensure they received the appropriate care and support. There was a system in place to ensure people were protected against the risk of abuse. People were cared for by staff who were trained to deliver care and support appropriately. The service had an effective system in place to regularly assess and monitor the quality of the care people received.