3 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 9 November 2020 and was announced.
3 December 2020
About the service
25 -27 Coriander Road is a residential care home providing personal care to three people with a learning disability and/or autism spectrum disorder. People are accommodated in two semi-detached houses. The service can support up to four people.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were safe, risks were assessed, monitored and well managed. Staff knew how to report concerns when people’s safety and wellbeing was at risk. Staffing levels met people’s personalised care needs. Staff followed good practice guidelines to prevent the spread of infection and the home was clean and tidy. People’s medicines were managed safely.
People’s dietary needs were met, and healthy eating was promoted. Staff ensured people's healthcare needs were met. Staff were alert and responsive to any changes in people's needs and liaised with health care professionals. Staff received an induction before they started work with the service and felt well supported by the management team. Continued professional development for staff was promoted and encouraged by the registered manager.
People were supported by staff who knew them well. Care was personalised according to people's support needs and preferences. People’s independence and social engagement was promoted. Staff supported people to take part in activities and hobbies of their choice. Staff supported people to maintain relationships with family and friends. Staff spoke with pride about supporting people to live fulfilling lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
The manager and area manager completed audits to monitor the quality of the service. The service put improvements in place if these audits proved not to be effective. People, relatives and staff were supported to feedback about the service and the service linked and worked well with other organisations. The manager and area manager promoted a positive culture and were passionate about continuing to improve the experience for people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 31 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.