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Inspection Summary


Overall summary & rating

Good

Updated 22 August 2017

Monro Avenue provides care and support for up to 14 people with a learning disability or autistic spectrum disorder. At the last inspection carried out on the 10 and 13 July 2015 the service was rated Good. At this inspection we found that the service remained, Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People continued to receive safe care. There were enough staff to provide care and support to people to meet their needs and appropriate recruitment procedures were followed. People were consistently protected from the risk of harm and received their prescribed medicines safely.

People continued to receive effective care. Staff were provided with induction training and specific training to meet the needs of the people using the service. They were supported with regular supervision and annual appraisals. People were supported to lead a healthy lifestyle and maintain good health and nutrition.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People or their representatives were involved in the planning their care. The care plans were personalised to reflect people’s likes, dislikes and preferences. People knew how to make a complaint and systems were in place to respond to complaints and learn from them.

The service had a positive ethos and an open culture. The registered manager was a visible role model in the home. People, their relatives and staff told us that they had confidence in the registered manager’s ability to provide high quality managerial oversight and leadership at the service. Quality assurance systems were in place to continually monitor the service and drive continual improvement.

Inspection areas

Safe

Good

Updated 22 August 2017

The service remains Good.

Effective

Good

Updated 22 August 2017

The service remains Good.

Caring

Good

Updated 22 August 2017

The service remains Good.

Responsive

Good

Updated 22 August 2017

The service remains Good.

Well-led

Good

Updated 22 August 2017

The service remains Good.