We carried out a review of the data available to us about Quality & Compassionate Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality & Compassionate Care Ltd, you can give feedback on this service.
Quality & Compassionate Care Ltd is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 10 people who were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who were respectful and who promoted their choice and control. People were happy with the care they received, and all felt the registered manager was approachable and accessible. People’s care plans contained important information relating to their individual needs and who to contact in the event of an emergency.
People were supported by a regular staff team who knew them well. Staff respected people’s wishes and care plans contained important information relating to medical diagnosis and if people lacked consent.
Staff felt supported by the registered manager and happy where they worked. People were supported by staff who were knowledgeable and who received training so they could support them with their individual needs.
The registered manager worked in partnership making referrals for people when required. Quality assurance systems were in place to monitor and identify areas for improvement in the service. Feedback was sought from people with regular telephone calls, reviews and provider and staff feedback questionnaires. Feedback received was positive.
The registered manager was passionate about their personal development and ensure the care provided was of the best possible quality.
Rating at last inspection and update
This service was registered with us on the 29 October 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk