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Inspection Summary


Overall summary & rating

Good

Updated 19 December 2018

We carried out an unannounced inspection of Lawwood on 12 and 13 November 2018.

Lawwood is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Accommodation is provided on two floors. All bedrooms had a shower ensuite facility. At the time of the inspection, there were 11 people accommodated in the home.

At the last inspection on 27 and 28 July 2016, the service was rated as ‘Good’. During this inspection, we found the service remained ‘Good’.

People using the service said they felt safe and staff treated them well. Appropriate recruitment checks took place before staff started work. There were enough staff on duty and deployed throughout the service to meet people's care and support needs. Safeguarding adults’ procedures were robust and staff understood how to safeguard the people they supported from abuse. People's medicines were managed appropriately and safely.

Staff had completed an induction when they started work and completed regular refresher training. The registered manager and staff understood the principles associated with the Mental Capacity Act 2005 (MCA) and acted according to this legislation. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. There were appropriate arrangements in place to ensure people were supported to follow a healthy diet. People had access to a GP and other health care professionals when they needed them.

Staff treated people in a respectful and dignified manner and people's privacy was respected. We observed staff had a good relationship with people and supported them in a kind and caring manner. People living in the home, had been consulted about their care and support needs. Care plans and risk assessments provided guidance for staff on how to meet people’s needs. People were supported to participate in activities that were personalised and meaningful to them. We noted people participated in a wide range of activities and had a weekly activity planner to help them structure their time.

People were aware of how they could raise a complaint or concern if they needed to and had access to a complaints procedure.

All people and staff told us the service was well managed and operated smoothly. The registered manager provided leadership and took into account the views of people, their relatives and staff about the quality of care provided. The registered manager used the feedback to make improvements to the service.

Inspection areas

Safe

Good

Updated 19 December 2018

The service remains good.

Effective

Good

Updated 19 December 2018

The service remains good.

Caring

Good

Updated 19 December 2018

The service remains good.

Responsive

Good

Updated 19 December 2018

The service remains good.

Well-led

Good

Updated 19 December 2018

The service remains good.