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Archived: Forest Edge

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Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 26 September 2013, talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People told us that the registered manager regularly asked them if they were happy with their care at the home. They told us that they were also asked if there were ways in which their care could be improved. We saw that surveys were given to people who used the service and their relatives every six months. We looked at the survey the provider had conducted in March 2013. The results of this survey were positive. Comments included for example: ‘I am happy at Forest Edge and well looked after’, 'Good food’, and 'Very friendly staff’.

We also noted that the provider sought the views of the care workers and we looked at the results of the last survey that was conducted in March and April 2013. Comments included for example: ‘Close team spirit’, 'I like my job here’ and ‘I enjoy the friendliness of the staff and residents’. One relative we spoke with said; “The staff are very approachable. I am always asked when I visit for my comments and I find this very reassuring". This meant that the people who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

We reviewed the records of four people at the home and found that each person had a care plan which was reviewed and updated each month or as people's needs changed. Care workers told us that the care plans were used daily to ensure that people received the care that they needed. The two care workers we spoke with and assistant manager confirmed that the registered manager reviewed these to ensure that they were up to standard. The registered manager conducted regular spot checks on medicines, emergency equipment and moving and handling equipment. Records of these audits were held in the registered manager's office.

Forest Edge had a Health and Safety committee that met every three months and reported their findings back to the provider. This included a ‘walk around’ of the home to identify and plan refurbishment and maintenance. In addition to this we saw evidence that the provider visited monthly to obtain feedback from care workers, people who used the service and their relatives on how the service could be improved.

Care workers we spoke with said they were able to raise concerns with the registered manager and were confident that they would be addressed. Care workers had regular meetings, the last meeting being in September 2013. Care workers told us they said they could provide feedback to the registered manager about the service provided. Care workers also said that any proposals they made for ways in which the home could operate more effectively were considered.

Regular ‘residents’ meetings were held at the home and these were well attended. Relatives of people who used the service were also invited to attend. Most of the people we spoke with told us that they found these meetings to be of importance because it was "good to know what was going on” One person who used the service said: “It’s nice to be asked about how I am feeling”.

During our visit we saw that the complaints process was visible in the reception area of the home in an easy read format. Information about how to make a complaint was also included in the home's information pack, a copy of which is given to all the people who used the service. There had been three recorded formal complaints at the home during 2013. The assistant manager told us that any complaint would be responded to by the registered manager in a timely manner. We saw evidence that the three complaints that had been recorded had been responded to by the registered manager in a timely way by the registered manager.