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Archived: Forest Edge

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Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF | 79.22 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 December 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. People told us that they had been involved in planning their care and that the registered manager had explained the care plans to them. We spoke with four members of care staff and they told us that they were all involved in care plan reviews at regular monthly staff meetings. One member of staff we spoke to said “it’s important to be involved in the care planning. We are involved on a daily basis and our input ensures that the level of care and support we give is sustained”. We looked at five care plans for people who used the service. These contained details of people's individual likes and dislikes and evidence of their involvement.

People who use the service were given appropriate information and support regarding their care or treatment. People told us that the manager and staff kept them informed about what was happening in the service, for example through regular meetings. One person said that these meetings were "a good opportunity to air one's views”. People had been given user guides containing information about the service and what they could expect from it. We observed that staff worked in ways that respected people's privacy, dignity and independence and this was also confirmed by the people we spoke with who used the service.

One person we spoke with told us” the home suits me well, I can do as I please and if I want anything the carers are always there for me." Another person we spoke with said “staff let me be independent but help's there if you want it".

There was a timetable of activities within the home and this is organised by care staff and included, reminiscence afternoons, arts and crafts, singing, music, bingo, films and quizzes. On Sunday an interdenominational church service is held in the home. Outside activities were held during the summer including a visit from a travelling farm. The home had an annual fete which involved people who use the service, their relatives, and the local community.