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We are carrying out a review of quality at Quinton House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 November 2017

This inspection took place on 27 September 2017 and was unannounced.

Quinton House is a three storey nursing and residential home which provides nursing care to older people including people who are living with dementia. Quinton House is registered to provide care for 27 people and at the time of our inspection, there were 18 people living at Quinton House.

At the last inspection on 1 September 2015 the service was rated Good. At this inspection, the service continues to be rated Good. Since the last inspection the provider had made a lot of improvements to the service and was working towards a possible ‘outstanding’ rating in the future.

There was no registered manager in post. The registered manager left the service on 15 September 2017. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The provider told us they were in the process registering with us to become the registered manager themselves.

We received some extremely positive feedback from people who lived at Quinton House, and their relatives, about the staff who cared for them and the support from the provider. People told us they were very happy with the care they received. They said staff were, excellent, extremely caring and had made a positive difference to how they lived their lives.

Care and nursing staff were highly motivated to provide a good service to the people they supported. Staff sought people’s consent, regardless of their capacity and provided additional support to some people who had health conditions that had deteriorated over time. People's right to make their own decisions about their care, were supported by staff who understood the principles of the Mental Capacity Act 2005.

People received care which protected them from avoidable harm and abuse. Staff had completed training in safeguarding people and knew how to recognise and respond to abuse. Risks to people’s safety were identified and assessments were in place to manage identified risks. Staff received training to support people to take their medicines as prescribed.

The provider took appropriate steps to recruit staff of good character and recruited staff who shared their same passions and philosophy of providing good standards of care.

People were involved in the planning of their care, and care plans focused on the individual’s preferences and how they would like their care delivered. Detailed guidance was provided to staff about how to provide all areas of the care and support people needed. People’s care and support needs were kept under review and staff responded when there were changes in these needs.

The service remained responsive to people’s needs and wishes. People were provided with care and support that was individual to them. Staff respected people's privacy, dignity and continued to promote their independence, which people valued.

People received meals and drinks that met their individual dietary requirements. Anyone identified at risk of malnutrition or dehydration, were monitored over a period of time so if concerns were identified, advice and treatment could be requested.

People were encouraged to raise concerns and make complaints and they were confident these would be listened to and responded to promptly. The management team used feedback from people to assist them in making improvements to the service.

Staff told us they were very happy in their work and they received excellent support from an experienced management team, who were always available to give advice. Staff were clear about their roles and responsibilities and had regular supervision and observations of their practice to make sure they carried these out safely.

Feedback from people and their repres

Inspection areas

Safe

Good

Updated 4 November 2017

The service remained safe.

Effective

Good

Updated 4 November 2017

The service remained effective.

Caring

Good

Updated 4 November 2017

The service remained caring.

Responsive

Good

Updated 4 November 2017

The service remained responsive.

Well-led

Good

Updated 4 November 2017

The service remained well led.