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Northway House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 16 September 2020

About the service

Northway House Residential Home is a care home which provides personal care and accommodation to up to 29 people. The home specialises in the care of older people.

People’s experience of using this service and what we found

The provider had experienced difficulties sourcing appropriate training for staff to meet people’s increased mobility needs. However, this training had now been sourced to ensure all staff had the confidence and skill needed to safely support people.

People had access to appropriate equipment to make sure staff were able to support them in accordance with their assessed needs. One person said “The staff are nice. I feel safe in the hoist.”

Infection prevention and control measures minimised the risks to people and staff. Staff were working in accordance with up to date guidance including wearing appropriate personal protective equipment and screening visitors to minimise risks.

People felt safe at the home and with the staff who supported them. One person told us, “Staff are kind to you.”

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 12 January 2019.)

Why we inspected

The inspection was prompted in part due to concerns received about moving and handling practices and equipment. A decision was made for us to inspect and examine those risks.

We undertook this targeted inspection to check people were being supported safely in regard to moving and handling. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes. Therefore, this targeted inspection also looked at the infection control and prevention measures the provider had in place.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 September 2020

The service was safe.



Updated 16 September 2020



Updated 16 September 2020



Updated 16 September 2020



Updated 16 September 2020