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Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

¿ Hill Brow is a residential care home that was providing personal care to 28 people aged 65 and over at the time of the inspection.

¿ Hill Brow is purpose built over two floors, with secure entry and a lift. People have access to landscaped gardens.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People received a service that was safe, effective, caring, responsive and well led.

¿ The service had the characteristics of a good service in all areas.

¿ Overall people were happy and satisfied with the service they received. A person said, “Yes this is a good home and I think they run it very well. They try very hard - you can’t please everyone but for me this is a good place.”

¿ There was a visibly person-centred culture, underpinned by the provider’s principles, values and expectations of staff. People received kind, caring and compassionate care from staff.

¿ There was a strong learning culture. People received their care from staff who were well trained and well supported within their role.

¿ The service was responsive to people’s individual needs.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ The service was well led. The recent change in manager of the service had been managed seamlessly for people.

¿ People’s views about their care were regularly sought and any feedback was acted upon.

¿ Working in partnership with other agencies and professionals, the service achieved positive outcomes for people in line with their needs and preferences.

Rating at last inspection:

¿ At the last inspection the service was rated good (08 March 2017).

Why we inspected:

¿ This was a planned inspection to check that this service remained good.

Follow up:

¿ We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our well-Led findings below.