• Care Home
  • Care home

Cedardale Residential Home

Overall: Good read more about inspection ratings

Queens Road, Maidstone, Kent, ME16 0HX (01622) 755338

Provided and run by:
MGL Healthcare Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 22 August 2025

We carried out this comprehensive inspection 11 September 2025. Cedardale Residential Care Home is a residential care home without nursing, providing accommodation and personal care for up to 26 people. At the time of the assessment there were 20 people residing at the service, some living with dementia.

At our last inspection, we found 7 breaches of regulation relating to person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, staffing, and good governance. This inspection was carried out to see if the provider had improved in the way they told us they had, and to determine whether they remained in breach of these regulations.

During this inspection, we found a marked change in the quality of care provided by Cedardale Residential Care home. The provider demonstrated that significant improvements had been made which had resulted in a positive impact on people, staff and an improved culture. Therefore, the service is no longer in breach of the above regulations and is no longer rated as inadequate overall or in any of the key areas.

People were protected from avoidable harm because clear, comprehensive, person-centred and up-to-date risk assessments were in place, which staff followed closely. Systems and processes to audit and check the safety of both services were in place, and any outstanding actions and/or lessons learned were followed up and embedded into staff practice.

Staff had been recruited safely and were supported to receive the necessary training and development for their role, resulting in a competent and confident workforce. Staff had undergone safeguarding training and put this into practice by demonstrating a good knowledge of which types of concerns needed reporting.

Medicines practice required improvement, however, was significantly safer than at the previous inspection, and staff worked closely with external health professionals to ensure people received appropriate and timely care from other services when they needed it.

We found sufficient staff on duty throughout our inspection which meant that people did not have to wait for care.

Staff took time to get to know people, treated them with dignity and respect, and understood the need to obtain consent or make decisions in a person’s best interests should they lack the capacity to do so for themselves.

The provider had systems and processes in place to understand the diverse health and care needs of people in their care.

Staff told us how much they enjoyed working at the service and that they felt fully supported by the management team who were approachable, proactive and listened.

This service has been in Special Measures since 20/02/2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

People's experience of the service

Updated 22 August 2025

People were happy with the care and support they received at Cedardale Residential Care home, and this was echoed by their relatives. Without exception, we heard how kind, respectful, and attentive staff were and that nothing was too much trouble.

People received the medicines and creams they required, as well as the appropriate food and drink to help them maintain a healthy lifestyle. People lived in environments that were clean, well maintained, and suitably adapted to assist them to remain as independent as possible.

People were cared for by staff who knew them well and recognised their individuality as well as their individual health risks.

People were given equal opportunities to engage in meaningful activities and spend time in the way they wished. They were invited to give their ideas and suggestions towards the running of the service to improve their day-to-day experience of Cedardale Residential Care home.

People and their relatives said they would be happy to raise any concerns with management and felt they would be listened to and any concerns acted upon in a timely manner.