• Care Home
  • Care home

Cedardale Residential Home

Overall: Good

Queens Road, Maidstone, Kent, ME16 0HX (01622) 755338

Provided and run by:
MGL Healthcare Limited

Latest inspection summary

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Background to this inspection

Updated 26 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of one inspector, one Expert by Experience and one special advisor of medicines and dementia. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Cedardale is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was overseeing another home manager within the service. The home manager was responsible for the day to day running of the service but also worked alongside the registered manager to ensure the service was managed effectively. The home manager intends on becoming the registered manager in the near future.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had about the service since the last inspection. We sought feedback from the local authority who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and three relatives about their experience of the care provided. We spoke with nine members of staff including the registered manager, the home manager, duty manager, senior care workers, care workers, kitchen assistant and activities coordinator.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and staff rotas.

Overall inspection


Updated 26 October 2021

About the service

Cedardale is a care home providing personal care and accommodation for up to 29 people, on the day of inspection there was 25 people living at the service. The service supports older people and people living with dementia.

People’s experience of using this service and what we found

The administering of medicines had not always been in line with people’s care and support plans. Audits for medicines had not been completed recently which would have highlighted recording and reporting errors identified on inspection. After inspection the home manager immediately took action to rectify the errors found and make improvements.

People and their relatives told us they felt safe living at the service. Risk assessments were in place for people and guidance for staff to follow. The service was working within the current infection control guidance.

People were supported by staff who were adequately trained to meet their needs. The service assessed people’s needs before admitting them into the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us the support they received was caring , kind and compassionate. Staff encouraged people to be as independent as possible. One relative told us, “There is always laughter when you visit”.

People were receiving person-centred care and their communication needs were met. The registered manager supported a positive and person-centred approach to care.

The home manager worked well with other agencies to ensure joined up care was provided for people. Staff and relatives spoke positively about the management team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 December 2019)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively

We have found evidence that the provider needs to make improvements. Please see the safe section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cedardale Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.