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Cedardale Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 21 December 2019

About the service

Cedardale Residential Home provides care and accommodation for up to 29 people some who have physical needs and some people who are living with dementia. On the day of our inspection 27 people were receiving care and support at Cedardale Residential Home.

People’s experience of using this service and what we found

During the inspection we were made aware of a specific incident. Following which a person using the service sustained a serious injury. This incident is subject to an investigation by the Safeguarding authority. As a result, this inspection did not examine the circumstances of the incident.

The information CQC received about the incident indicated concerns about the management of ensuring the safety of people that are being cared for in their room. This inspection examined those risks and were satisfied that the provider had taken appropriate actions to reduce any further risks to people

People and relatives were very complimentary about the caring nature of the staff and management team at the service. Our observations confirmed this. There were sufficient staff at the service to support people with the needs. Staff were aware of the risks associated with people’s care and ensured that people were provided the most appropriate care.

People received their medicines when needed. People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Appropriate training was provided to staff in relation to their role and were encouraged to progress. Staff were valued and had opportunities to win employee of the month to celebrate their good work.

People were supported and encouraged to remain as independent as possible and were involved in decisions around their care. There were times where people felt that staff went above and beyond what was expected of them and were appreciative of this.

The management were looking to improve activities however people did enjoy the ones that took place. People who were cared for in their rooms had one to one activities provided and were protected from the risk of social isolation. Care plans were planned around people’s health care needs.

There was a robust system in place to assess the quality of care provided.

People and relatives knew how to complain and were confident that complaints would be listened to and addressed. People, relatives and staff thought the leadership of the service was effective. The management team were open in relation to feedback and made improvements soon after the inspection in relation to the set up of the lounge.

Rating at last inspection

At the last inspection the service was rated Good (the report was published on the 25 May 2017).

Why we inspected

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Good

Updated 21 December 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 21 December 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 December 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 December 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 December 2019

The service was well-led

Details are in our Well-Led findings below.