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Inspection Summary


Overall summary & rating

Good

Updated 18 August 2017

Field Lodge provides accommodation, nursing and personal care for up to 72 people, including people living with dementia. Field Lodge opened in February 2014 and offers accommodation on three floors. Each floor has a number of sitting areas and each dining room has a kitchenette.

This inspection took place on 1 and 6 June 2017. The visit to Field Lodge on 1 June 2017 was unannounced. At the time of this inspection there were 63 people in residence.

At our last inspection the service was rated as good. At this inspection we found the service remained good overall. However, the question ‘are services at this location responsive?’ had improved to outstanding.

The service was safe because there were enough staff on duty to meet people’s needs and staff understood their responsibility to keep people safe from harm and abuse. Potential risks to people had been assessed and guidance given so that staff knew how to minimise risk. Medicines were managed safely and staff recruitment ensured that only people suitable to work at this home were employed.

The service was effective because people’s needs were met by staff who were trained and supported to do their job well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to have enough to eat and drink. A range of healthcare professionals visited the home to support people to maintain good health.

The service was caring because staff treated people with warmth, kindness, compassion and respect. People had choices in all aspects of their daily lives and people knew that the staff genuinely cared about them. People were supported to be as independent as possible. People’s privacy and dignity were not always maintained.

The service was very responsive because staff knew people’s needs and lifestyle choices extremely well and supported them to lead the life they wanted. People and their relatives were involved in developing fully personalised care plans, which gave staff detailed guidance on every aspect of the care each person needed. People were given numerous, individualised and creative opportunities to fulfil their wishes and dreams and to keep their minds and bodies active. Any complaints were listened to and addressed.

The service was well led because there was a manager in post who was dedicated, approachable and provided good leadership. A quality assurance system was in place to check that the service provided was of the highest possible quality. People, their relatives and other visitors to the home were given opportunities, and encouraged, to share their views about the service being provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 August 2017

The service remains safe.

Effective

Good

Updated 18 August 2017

The service remains effective.

Caring

Good

Updated 18 August 2017

The service remains caring.

Responsive

Outstanding

Updated 18 August 2017

The service was very responsive.

Staff knew and understood each person extremely well, including their care needs and their lifestyle choices.

Care plans and one-page profiles gave very detailed, very personalised guidance to staff about the care each person needed and the ways they preferred to have their care delivered.

People’s lives were hugely enhanced by the range of opportunities they were offered to keep their minds and bodies active. People’s individual wishes, hobbies and interests were known and catered for.

People knew how to complain should they have needed to and any complaints were addressed to the complainant’s satisfaction.

Well-led

Good

Updated 18 August 2017

The service remains well-led.