Classic Home Care Services Limited

Updated 26 July 2026

We assessed Classic Home Care Services on 1 and 3 August 2026. The service provides care and support to people living in their own homes, including people with health needs, mobility needs, dementia and mental health needs. Care records showed people’s needs and risks were assessed and regularly reviewed.
The Care Quality Commission (CQC) regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We completed this assessment remotely, which means we did not physically visit the office location.

Staff had detailed guidance to support people with medicines, nutrition, personal care, mobility, catheter care, pressure care, anxiety and communication needs. Care plans were person-centred and reflected people’s routines, preferences and what mattered to them.
People and relatives were positive about the service. They told us staff were kind, reliable, respectful and well trained, and that they felt safe and well looked after. People said communication with the office was good and they knew who to contact if they had concerns. Staff also gave positive feedback about training, teamwork, approachable managers and the culture of the service. The provider had systems to review incidents, complaints, spot checks, medicines and staff development. Incidents were managed appropriately, with evidence of safeguarding referrals, Duty of Candour, learning and action to reduce future risk.
We found some governance shortfalls in recruitment records, including gaps in evidence relating to references, DBS checks at the point of recruitment and health declarations. We fed back to the provider that some files needed stronger evidence around medical fitness. The provider has since taken action to address this.
Overall, we found a caring, responsive and learning culture, with leaders and staff focused on supporting people safely, respectfully and in line with their choices.
 

Updated 26 July 2026

People and their relatives were positive about the care and support provided by Classic Home Care Services. People told us they felt safe, well cared for and treated with kindness and respect. Relatives described staff as reliable, skilled and caring, and said they had confidence in the service. One relative told us, “[Person] gets well looked after. Carers make sure they eat regularly and have enough to drink.” Another said, “I know my relative is safe and well looked after.”
People received support that reflected their individual needs, preferences and circumstances. Feedback showed staff understood what mattered to people, including maintaining routines, independence, social contact and wellbeing. Relatives told us support was adapted when people’s needs changed and that staff helped people remain comfortable and involved in their daily lives. One relative said, “They accommodate changing needs brilliantly and the staff are great.” Another commented, “[Person] is very well looked after. [Person] always looks lovely and gets out and about doing lots of things with the staff.”
People and relatives told us communication with the service was good. They said they knew who to contact and felt comfortable raising issues if needed. Feedback indicated carers arrived as planned and contacted relatives when needed. One person said, “I feel comfortable ringing the office if I need anything.” A relative told us, “Communication is good and I know who to contact if I have any concerns.”
Spot checks also supported positive feedback about people’s experience. People receiving care said they felt safe, comfortable, respected and happy with the care provided.
Overall, people experienced care that was personalised, respectful and responsive. Feedback from people, relatives and staff showed the service promoted positive relationships, independence and wellbeing, with no concerns raised by people or relatives spoken with.