Archived: Yolanta House Residential Home

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s safety was promoted because systems were in place to keep people safe. Staff knew how to report any concerns to the authorities where they suspected someone was at risk of harm or abuse.

People were supported by a sufficient number of staff who had the time to meet their care and social needs. People had the assistance they required to take their medicines as prescribed. .

People were provided with care and support by staff who were trained and supported to deliver care safely and appropriately. People’s human rights to make decisions for themselves were respected and they provided consent to their care when needed.

People consumed a sufficient amount of food and fluids to promote their wellbeing as well as meeting their cultural and religious requirements. People received support from staff who understood their health conditions and arranged for them to see healthcare professionals when needed.

Each person had their individual characteristics recognised, respected and promoted because they were viewed and treated individually. Managers led by example and actively sought to keep people in touch with their communities, families and friends. People were included in planning and reviewing their care and they were treated with appropriate respect and had their dignity maintained by a motivated staff group.

Each person received their care and support provided to them in an individual way that took into account their culture and religion. People were involved in identifying and making any changes to their care and support. If anyone needed an advocate to speak up on their behalf they would be supported to find one.

People were provided with care and support in a way that respected their privacy and dignity in a way they preferred. People’s worries and concerns were recognised and acted upon without them needing to make a complaint.

People had opportunities to express their views on what it was like to live in the service and how they felt this was run. There were systems in place to monitor the quality of the service and make improvements when needed.

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw from the two care plans we viewed that a full needs assessment had been completed prior to each person's admission into the home. This information had then been used to inform the care plan of the person. People we spoke with told us they were supported by staff appropriately and they were happy with the care and support they received. One person said, 'I get good care. I had a problem with my eye and [the manager] took me to the hospital to get it sorted.'

Medicines were prescribed and given to people appropriately. We spoke with two people using the service about their prescribed medicines. They told us that staff gave them their medicine and they were given at the times prescribed by their doctor.

Staff were given the appropriate support and training to enable them to care for people safely. People using the service commented positively on the care they received from staff.

There was an effective complaints procedure in place. People felt they could raise concerns and where concerns were raised, these were acted on and resolved.

We found that care was provided in accordance with peoples' wishes and when people did not have the capacity to consent, legal requirements were met.

We looked at the care plans and records of three people who used the service. We found people's needs were assessed and care was planned and delivered in line with their individual plan.

We found appropriate arrangements were in place for the obtaining, recording and administration of medicine.

Staff had been appropriately screened to ensure they were suitable to work with vulnerable people. Staff we spoke with demonstrated a good understanding of the needs of people who used the service and the staff team reflected the diversity of the people who lived at Yolanta House.

Records were accurate and fit for purpose.

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