Background to this inspection
Updated
6 July 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 1 inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed the information we held about the service. This included notifications of accidents, incidents and safeguarding concerns.
We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager who is also the nominated individual for the service. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We reviewed the care plan for 1 person and associated documentation such as risk assessments. We looked at the recruitment files for 3 staff, together with evidence of training and supervision. We viewed other documentation related to the running of the service, such as audits, surveys and meeting minutes.
After leaving the office, we spoke with 1 relative of a person who received care from this service and 3 care staff.
Updated
6 July 2023
About the service
Shammah Healthcare is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection, the service was providing care to 2 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Support:
People received care from staff that enabled them to retain their independence where possible and make their own decisions.
Staff considered people’s wellbeing by looking into ways of supporting people to go out and meet with friends.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People were cared for by a sufficient number of staff who had been trained appropriately for their role.
People were helped to stay safe as staff knew who to recognise and report potential abuse and followed guidance in relation to people’s individual risks.
People were provided with person-centred care by staff who respected and listened to them. Staff were given sufficient information to follow at each care call and people told us staff were kind and attentive towards them.
Right Culture:
The registered manager had a clear vision for the service and where they wanted to take it. Staff said the registered manager provided them with, “The right materials” to do their job and they felt supported.
People’s relatives said they were happy with the service provided by Shammah Healthcare and told us the manager was, “Good”. They said they had never needed to make a complaint but had been given information should they need to.
The registered manager worked with external agencies to help ensure people’s care was person-centred and effective. They were a member of Skills for Care so they could meet with other registered managers. They told us, “I am always open to learning.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 January 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.