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We are carrying out a review of quality at Croft Cottage. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 31 March 2017

Croft Cottage is a residential care home for seven people with epilepsy, learning and or physical disabilities. The accommodation is spread over two floors with lift access to the first floor.

At the last inspection in December 2014, the service was rated good.

At this inspection we found the service remained good.

Why the service is rated good:

People and their relatives were happy with the care provided. They described it as “Home from home, family environment, consistent individualised care”.

Systems were in place to keep people safe. Risks to people were identified, managed and kept under review. People received their medicines safely. Staff were suitably recruited and sufficient staff were provided to meet people’s needs.

Staff were inducted, trained, supervised and adequately supported in their roles. People had access to health professionals to meet their needs. Their nutritional needs were met and appropriate referrals and support was provided for people who required it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind, caring and had positive fun relationships with people. They treated people with dignity, respect and promoted their privacy.

People had care plans in place which outlined the care and support they required. They had regular reviews of their care to ensure any changes in their needs were addressed. Person centred and varied activities were made available to people. People were enabled to be involved in their care. Assistance and prompts were provided to enable people with limited verbal communication to have their needs understood and met. People and their relatives had the information they needed to make a complaint.

The home had an experienced manager and established staff team. They worked well together to provide person centred care to people. Systems were in place to audit the service and the provider monitored the service to ensure it was suitably managed.

Inspection areas

Safe

Good

Updated 31 March 2017

The service remains Good.

Effective

Good

Updated 31 March 2017

The service remains Good.

Caring

Good

Updated 31 March 2017

The service remains Good.

Responsive

Good

Updated 31 March 2017

The service remains Good.

Well-led

Good

Updated 31 March 2017

The service remains Good.