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Octavia Housing - Leonora House Good

All reports

Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 10 October 2013
Inspection Report published 10 October 2013 PDF

Overview

Inspection carried out on 12 September 2013

During a routine inspection

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We spoke with three people on the day of the visit. All of the people we spoke with confirmed that staff acted appropriately when providing care.

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. A manager from the service would meet with the person to assess their needs and suitability for the service. Once accepted to the service a care plan would be drawn up in line with their individual needs.

There were enough qualified, skilled and experienced staff to meet people�s needs. All care staff who worked in the service were qualified up to national vocational qualification (NVQ) level two. We saw that staff had received recent appropriate training records.

There were systems in place to measure the quality of the service. Tenant's surveys were conducted every six months to gain people�s views about the service. Managers carried out monthly spot checks and periodical observations (focusing on monitoring staff interactions between tenants) to staff visits to measure the quality of service provision.