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Inspection Summary


Overall summary & rating

Good

Updated 14 June 2016

This inspection took place on 12 May 2016 and was announced. This was because the service provided care to people in the community and we wanted to be sure there was someone in the office when we visited.

Ryedale Carers Support is a local voluntary organisation in the Ryedale area based at The Old School in Kirbymoorside. Volunteers provide practical and emotional support for adult carers, the people they care for and some individuals who live alone in the community. This takes three main forms.

• A sitting service, where a matched volunteer sits with the person being cared for to enable carers to go out.

• A visiting service, where a matched volunteer befriends an older person living alone in the community.

• Support groups, which are monthly meetings providing social and recreational stimulation for carers and people who are cared for.

There is no charge made by The Old School for their service. Most of the people who receive a service from The Old School do not require assistance with personal care, however a small number (six on the day of inspection) either do, or have the potential to require this type of support.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Carers told us they felt the volunteers worked with people safely. Volunteers told us they were confident that if they had any concerns about people's safety, health or welfare then they would know what action to take, which would include reporting their concerns to the registered manager or to relevant external agencies. Potential risks to people were assessed and discussed with carers to ensure people remained safe.

Volunteers were safely recruited and received relevant training to enable them to meet people's needs in a safe way. Office staff received regular supervision. Volunteers received support at meetings held throughout the year and also whenever they required this through contact with the office and the registered manager.

The service did not become involved in handling medicines, other than to prompt people when this had been discussed and agreed.

People's needs were met, which included support with meals and drinks when required. Volunteers and management liaised with health care services and external agencies where appropriate.

Volunteers gained consent from people before delivering care. The registered manager understood the principles of the Mental Capacity Act 2005 and volunteers were encouraged to approach people in a way which supported them to make decisions about their care. People's needs were assessed prior to them receiving a service and carers told us they had been involved in the development and reviewing of the service they received.

People were very happy with the care and support they received. They made very positive comments about the volunteers and told us they were kind and helpful. People told us they were treated with respect and volunteer training records confirmed that treating people with regard to dignity and respect were covered on their induction.

We saw appropriate information was given to people using the service to ensure they knew how to raise concerns or make a complaint. The registered manager had not received any complaints within the last 12 months but had received a substantial number of compliments.

The service responded to people’s individual needs and preferences and a document drawn up at the beginning of the volunteer relationship showed that people’s needs and interests had been recorded. Volunteers were able to tell us what was important to the person they spent time with and demonstrated they had the knowledge to place each person in the centre of their care.

Systems were in place to check the quality of the service provided. The registered manager sought regular feedback from people in order to develop and improve the service. Regular volunteer meetings were held where people were encouraged to voice their views. Volunteers told us that communication was effective and that they felt supported by the registered manager and the office team.

Inspection areas

Safe

Good

Updated 14 June 2016

The service was safe.

People were protected from abuse because staff knew what abuse was and understood their responsibilities to act on concerns.

Risks to people's health and wellbeing had been assessed and discussed with volunteers.

Safe recruitment procedures were followed to ensure volunteers were suitable to work with people who used the service.

Volunteers were not responsible for administering medicines.

Effective

Good

Updated 14 June 2016

The service was effective.

Volunteers received training to enable them to provide appropriate care and support.

Volunteers asked people for their consent to care and treatment and people were protected around their capacity to make decisions about their care.

People were provided with support to ensure their dietary needs were met.

People were supported by staff who liaised with health care

professionals when needed.

Caring

Good

Updated 14 June 2016

The service was caring.

The volunteers knew people well and had formed positive relationships with them.

People were treated with respect and dignity.

People were supported to make choices and decisions for themselves.

Responsive

Good

Updated 14 June 2016

The service was responsive to people’s needs.

Volunteers responded to people’s individual needs and preferences.

People were aware of how to complain.

People were asked about their views on their care and supported to be involved in the local community.

Well-led

Good

Updated 14 June 2016

The service was well led.

The registered manager provided staff and volunteers with good leadership and support.

There were quality assurance systems in place to monitor the quality of care and act on identified required improvements to the service.

The registered manager and volunteers supported people to comment on and influence the running of the service.