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Heronlea Residential Home Good

We are carrying out a review of quality at Heronlea Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 March 2021

Heronlea is a residential care home which provides accommodation and personal care for up to 13 people.

We found the following examples of good practice:

The service was proactive in closing doors to visitors prior to the first national lockdown to help keep the people who lived at the service safe.

The service was proactive in securing good stocks of personal protective equipment (PPE) including shoe protectors and overalls, above what was required by guidance. There were good systems in place to ensure appropriate use.

People who lived at the service with dementia who walked with a purpose were cohorted in a specific lounge when they tested positive for COVID-19, with staff support to keep them safe.

One of the entrance halls was changed to make a suitable area, with a plastic screen, for relatives to visit people who lived in the service, safely.

Inspection areas

Safe

Good

Updated 4 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 4 March 2021

Caring

Good

Updated 4 March 2021

Responsive

Requires improvement

Updated 4 March 2021

Well-led

Good

Updated 4 March 2021