Sahara Gardens

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and they helped people decide how they wanted their care delivered. Support was tailored to each individual and people had a choice to do what they wanted to do with their days. Some people chose to participate in activities the provider ran during the day whilst others decided to do things in their local community. During our visits to the service, we saw people going out throughout the day to do other things such as shopping or visiting friends and rejoining activities within the home on their return. People had the choice to opt out and do completely different things if they wished to. As part of the care planning system people had goals and aspirations to work towards, these were a mixture of learning new things as well as having fun.

The provider understood the diverse health and care needs of people and ensured care was joined up by accessing services people needed. Managers and staff were experienced and knew how to access services and were able to use their advocacy skills to make sure people received continuity of care. The manager told us about a range of professional contacts they worked with and how they were able to provide support to the people and staff team when needed. Staff we spoke with told us how they supported people to advocate for themselves. They told us how their knowledge of people they supported helped to make sure people were listened to and their health needs properly addressed when visiting health professionals.

The provider supplied appropriate, accurate and up-to-date information in formats which were tailored to individual needs. The provider produced a variety of information in accessible formats for such things as what food was on the menu for each day, leisure events inside and outside of the home as well as a great deal of information about aspects of health.

The registered manager told us about some of the methods used to provide information for people. They told us how they use keyrings with pictures and symbols on them which can be used in and out of the home to support understanding and ease anxiety. The service also accessed computers, used video and had larger objects of such things as toothbrushes and toothpaste which they used for their health promotion work.

The provider made it easy for people to share feedback and ideas or raise complaints about their care and support. The provider had carried out surveys of the services they provided, and people were supported to give feedback by their families if necessary. There were also surveys of staff undertaken to obtain feedback and we saw people and staff’s views were overwhelmingly positive.

The provider made sure that people could access the care, support and treatment they needed when they needed it. A family member we spoke with told us, “[Relative] had some health concerns a while ago. The care given by staff at the service and at the hospital was all round excellent. The service made sure everything happened just as it should and everyone was kind, caring and very patient.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Managers and staff used their local knowledge and professional skills to ensure people’s outcomes matched their expectations.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. The provider had conversations with people about their futures and about end of life care and recorded the conversations they had with people. The provider respected the wishes of people when they found these subjects difficult to discuss and understood these areas need to be broached sensitively.