Sahara Gardens

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff spoke to people with warmth and respect with interactions indicating relationships built over many years. A staff member told us how they helped people maintain their dignity. They told us, “We check to make sure people are aware of doing things like shutting the bathroom door and knocking before we enter. For safety reasons one person must have staff with them whilst in the bath. We try and give them space whilst we are in there with them but keep them safe as well.”

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations and culture. Care records reflected people’s uniqueness, describing things which were important to them as a person. For example, information about people’s past and the lives they had lived gave a sense of identities as individuals. The service presented people with opportunities to practice their faiths and respected people’s wishes if they chose not to do so. A family member we spoke with told us how their loved one was supported to dress in clothes chosen by the person and on every occasion always looked very well presented.

The provider made sure the service felt like home which was reflected by having people’s family photographs and other possessions in the communal areas as well as their rooms.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to do as much for themselves as possible. A person receiving care told us, “I meet with my keyworker and I tell them about the things I am going to do. They will come out with me for some things and will help me if I go shopping for clothes or go to the doctor.” The registered manager told us a meeting is held every month for people in the service to talk about any changes they want. They told us how they present ideas of things to do such as entertainment evenings and information sessions and people living in the service decide what they want to do.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment in order to meet their needs. Care plans detailed a wide range of ways people might communicate in different situations which would help the staff know how to respond to meet people’s needs.

Staff knew people well and had supported them for a long time. They told us they felt they were able to support people and knew them enough to be able to detect any sudden changes in their health and wellbeing.

The provider cared about and promoted the wellbeing of their staff and supported them to do their jobs effectively. The registered manager told us about some of the things they have in place to reward and recognise the achievements of the staff team. They told us, “We have a staff recognition scheme and an incentive if they refer a friend as a potential employee. Good results are celebrated and we support flexible working as we know people have responsibilities outside of work too.”