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Temple Grove Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 18 January 2020

About the service

Temple Grove is a residential care home providing personal and nursing care to younger and older people. The service can support up to 65 people, 55 people were being supported at the time of inspection.

Temple Grove accommodates people across four units, each of which has separate adapted facilities. One of the wings specialises in providing care to people who require support with complex care needs, such as spinal injuries. The service also provides respite support to people. Respite is when a service provides care to a person for a period of time, without them living there permanently. This could include support when coming out of hospital.

People’s experience of using this service and what we found

Everyone we spoke with and heard from gave the highest feedback about the service and the kindness and compassion that staff showed people. A person told us, “I’m not treated as just a resident, I’m treated as my own special person.” Another person said, “Couldn't think of a nicer nursing home. Always ‘life and laughter’ here. I'd recommend to absolutely everyone.”

People felt listened to and the personalised dedicated support had a profound impact on their wellbeing. Relatives told us how much this meant to them and their loved ones. Staff had considered every aspect of support required for end of life care and created innovative ways to support people and their relatives during this difficult time. Activities were thoughtfully planned centred on people’s interests and staff promoted strong links with the community.

Everyone we spoke to was highly complementary about the registered manager and how the service was run. One relative said, “The registered manager really has her finger on the pulse. She is so caring.” The management team spoke with great passion about the service and encouraged staff to provide the best possible care to people.

The registered manager and quality training manager used creative ways to listen to people’s views and acted on them to improve. Community involvement was strongly promoted and opened up new networking opportunities for people.

The management team had good oversight of what happened day to day. They had developed tools to help track the quality of the care and support, so they could improve it. There was a culture of everyone being involved in the continuous improvement of the service.

Equality and diversity were deeply embedded into the home. People’s differences were highly respected and supported. Staff worked hard to promote people’s independence mitigating any risks, so they were not restricted from doing what they wanted to do. A relative told us, “My relative is treated as a person, not a number. Staff are absolutely brilliant and care so much.”

People and relatives told us they felt safe and were supported by a strong, knowledgeable staff team. People were involved in recruiting staff, so they had a say about who would support them. People received their medicines safely and were supported to have as much control as they wanted over their medicines.

Everyone we spoke to was confident that staff had the skills and knowledge to meet people’s needs. People were supported by a range of health and social care professionals to improve their wellbeing. People’s nutritional needs were consistently met, and they were positive about the quality and quantity of food provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we retu

Inspection areas

Safe

Good

Updated 18 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 18 January 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 18 January 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.