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Temple Grove Care Home Outstanding

All reports

Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 8 May 2013
Inspection Report published 8 May 2013 PDF

Overview

Inspection carried out on 26 February 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

There were sixty one people in the service at the time of our inspection.

People received a good quality of support. People were encouraged to express their views and to live their lives as they wished. We saw that people had access to full and varied social lives.

People we spoke with told us they were "very happy here� and �couldn't fault any of it, the staff especially�. People told us they felt involved in their care plans. Other people told us their families were involved on their behalf.

Staff worked in person centred ways. For example, being courteous and knocking on doors before entering people's rooms. Staff were knowledgable about people�s care needs and treated people respectfully. They were relaxed, supportive and patient. We saw that staff explained and reassured people when necessary.

The service had a good quality assurance system in place. Complaints and concerns were listened to and acted upon immediately. People told us that they felt safe and were able to talk to staff if they had any concerns.

We saw that care records reflected each person�s needs and preferences. One person said "the staff always ask me when they want to know something about me".