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Inspection Summary

Overall summary & rating


Updated 17 April 2020

About the service

Fradel Lodge is an extra care housing scheme. There were 16 people receiving a personal care service living in ordinary flats in one scheme. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People were protected from the risks of harm and abuse. Staff were knowledgeable about the actions to take if they suspected somebody was being harmed or abused. People had risk assessments to minimise the risks of harm or abuse they may face. Staff were recruited safely and there were sufficient staff on duty to meet people’s needs. People were protected from the risks associated with the spread of infection. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care needs were assessed before they began to use the service. Staff were supported to carry out their role with training, supervision and appraisals. People were supported with their nutrition, hydration and health. Staff understood their responsibilities under the Mental Capacity Act (2005).

People thought staff and the management were caring. Staff knew people well and understood how to deliver a fair and equal service. People and relatives were included in the decision making around the care provided to them. People confirmed staff understood how to promote their privacy, dignity and independence.

Staff knew how to provide a personalised care service and were knowledgeable about people’s individual care needs. People’s communication needs were met. People were encouraged to participate in activities including their religion and maintaining family contact. Complaints were dealt with appropriately. People who were at the end of their life had their last wishes documented.

People and staff spoke positively about the leadership in the service. The provider held regular meetings for people using the service and staff. The provider had a system of checking the quality of the service provided to identify areas for improvement. The provider worked in partnership with other agencies to improve outcomes for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 13 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 April 2020

The service was safe.

Details are in our safe findings below.



Updated 17 April 2020

The service was effective.

Details are in our effective findings below.



Updated 17 April 2020

The service was caring.

Details are in our caring findings below.



Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 17 April 2020

The service was well-led.

Details are in our well-Led findings below.