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Inspection Summary


Overall summary & rating

Good

Updated 4 June 2019

About the service:

Beis Pinchas is a nursing home for up to 44 people from the Orthodox Jewish community. It provides nursing care and accommodation as one single package. At the time of the inspection there were 44 people using the service.

People’s experience of using this service:

The registered manager and management team demonstrated exceptional leadership which positively impacted people using the service and staff working at the home.

People using the service and those close to them were involved in how the home was run and were at the centre of all decision making.

All staff had clear roles and responsibilities and understood the values of the service and lived these values every day.

The management ensured that no one living or working at the home was disadvantaged because of their background, culture, disability or other protected characteristic.

People and relatives told us the registered manager and office and care staff were exceptionally caring and this was evident in the whole ethos of the home.

People received high-quality and person-centred care where staff knew people extremely well.

Everyone living at the home, including those people with high care needs or those who were living with dementia were encouraged to live their lives as independently as possible.

People were supported to identify and access activities that were meaningful and improved their wellbeing.

The home was a hub for the local community which meant people living there benefited from support groups and continued to be valued as vital members of the community.

Staff were well supported, and their views and opinions listened to and used to improve the care delivery.

Staff developed highly positive and trusting relationships with people and their relatives.

Staff were provided with equal and inclusive developmental opportunities to progress their careers with the provider.

People and relatives told us staff provided safe care. The provider ensured people's safety by involving outside organisations in promoting safety. People were protected from the risk of abuse, harm, poor care and neglect.

People were supported by sufficient numbers of staff who were suitably recruited, and knew the risks associated with people's needs and how to manage them safely.

People's needs were assessed before they moved into the home, and they received consistent, timely and effective care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were encouraged to live healthy lives with effective support from staff.

People's end of life care needs was met sensitively and people were encouraged to voice their wishes, aspirations and supported to live their dreams.

People and relatives were satisfied with how complaints were addressed.

Rating at last inspection:

At the last inspection in July 2016 this service was rated ‘Good’.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. As a result of this inspection the rating remains 'Good'

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated ‘Good’. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 4 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 4 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 4 June 2019

The service was well-led.

Details are in our Well-led findings below.