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Archived: Allendale House

Reports


Inspection carried out on 28 December 2012

During a routine inspection

We spoke with three people who used the service, two relatives and six members of staff. We also spoke with a visiting health care professional. People who used the service told us they liked living at Allendale House. One person said, “It’s a nice place, some of the staff are really nice”. Relatives we spoke with told us they were happy with the care their relatives received. One relative said, “X is looked after very well”.

We saw that assessments had been made to identify if people had the ability to make decisions for themselves or if they needed support to do this. We also saw that decisions were made in people's best interests in consultation with their relatives and health and social care professionals.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People who used the service felt safe and staff had the knowledge and skills to identify and report any safety concerns. We saw that there was an effective complaints system in place which people and their relatives were aware of.

Inspection carried out on 8 July 2011

During an inspection to make sure that the improvements required had been made

People told us that they enjoyed living at Allendale House and had no complaints about the home or the support they were given by staff. They said they were consulted about their daily care.

People told us that their care and treatment is explained to them by staff.

They told us that they were happy with the care they received, one person said "the staff are really good to us"

They told us that they enjoyed the food at Allendale House, there was good choice and they could 'Have anything we want". One person said the food was excellent. .

People told us that they were satisfied with the standards of cleanliness and confirmed their bedrooms were maintained to the standards they like.

They told us that they were comfortable and happy with the environment.

People told us that they had the equipment they need. A person needing the use of a hoist for all transfers was observed being transferred. This was done slowly, with supporting gentle instructions.

They spoke highly of staff saying "they are vey helpful and kind to us"

People told us they were satisfied with the service provided one told us "I can't complain about anything"

Inspection carried out on 9 February and 17 March 2011

During a routine inspection

People told us that they enjoyed living at Allendale House and had no complaints about the home or the support they were given by staff. They said they were consulted about their daily care.

People told us that their care and treatment is explained to them by staff.

They told us that they were happy with the care they received, one person said "the staff are really good to us"

They told us that they enjoyed the food at Allendale House, there was good choice and they could 'Have anything we want". One person said the food was excellent. .

People told us that they were satisfied with the standards of cleanliness and confirmed their bedrooms were maintained to the standards they like.

They told us that they were comfortable and happy with the environment.

People told us that they had the equipment they need. A person needing the use of a hoist for all transfers was observed being transferred. This was done slowly, with supporting gentle instructions.

They spoke highly of staff saying "they are very helpful and kind to us"

People expressed satisfaction with the service provided for them at Allendale House and spoke highly of staff and the support they provided.

Residents told us they were satisfied with the service provided one told us "I can't complain about anything"

Reports under our old system of regulation (including those from before CQC was created)